TripStalker Community

Greetings!  TripStalker should have your firewall trigger a pop-up alert prompting you to give access to TripStalker to connect out to the Internet.  In some cases, users are reporting that TripStalker is unable to connect as it is still being blocked by a firewall or Internet Security product.  We have prepared some documentation to help users manually put an exception into their firewall or Internet Security product, should the automatic prompt either not work or get inadvertently clicked on to deny TripStalker access. 

We will be posting a link to this under the FAQ section on the site, if any user notices variations in their setup to what is described below please feel free to respond with your experience. 

Thanks!

TripStalker may experince difficulties signing into the TripStalker Servers when your firewall is blocking it. In order to resolve the issue ensure TripStalker is among the list of applications that your firewall allows to connect to the Internet. The sections below provide the steps for the most common firewalls in the market. However, if you have any other firewall that is not listed here, please refer to the last section for additional instructions.

Windows Firewall:

1. Click Start, click Run, type FIREWALL.CPL , and then press ENTER.
2. On the General tab, if the On check box is selected, the Windows Firewall is enabled. If this option is not selected, then ignore the rest of the steps below.
3. Click the Exceptions tab.
4. Under Programs and Services, select TripStalker if it appears in the list, and then click Delete.
5. Click Add Program, click Browse, and then locate the C:\Program Files\TripStalker folder.
6. Double-click the TripStalker file. Note: The computer settings determine whether the file name is followed by the extension ".exe."
7. Make sure that the TripStalker file is added to the Programs and Services list and that TripStalker is selected.
8. Click OK to save the changes.

Norton Internet Security 2003 or later and Norton Personal Firewall 2003 or later:

1. Start the Norton Internet Security or Norton Personal Firewall program.
2. Click Personal Firewall, and then click Configure.
3. Click the Programs tab.
4. Remove all the instances of TripStalker.exe from the Manual Program Control List.
5. To add TripStalker to the list, click Add.
6. Double-click the TripStalker file.
7. Make sure that the TripStalker file is added to the Programs and Services list and that TripStalker is selected.
8. Make sure that the file is added to the Manual Program Control List
9. In the Internet Access column, make sure that TripStalker is set to Permit All
10. For more information, refer to the Norton knowledge base , select the version of the product that you are using, and then search for “Changing Internet Access Control settings” or “Changing firewall rule settings” in the product manuals.

All other versions of Norton:

1. Visit the Norton knowledge base , and then look for “Changing Internet Access Control settings” or “Changing firewall rule settings” in the product manuals.

McAfee Personal Firewall version 5 or later and McAfee Internet Security version 6 or later:

1. Right-click the McAfee icon in the notification area at the far right of the taskbar.
2. Open the McAfee Personal Firewall Plus console.
3. On the left navigation bar, select Internet Applications.
4. If TripStalker.exe is already on the list, delete it, by selecting TripStalker.exe from the list, and then click "Delete Application Rule" under "Change Permission To"..
5. Add TripStalker to the list:
• Click New Allowed Application.
• Click Browse, locate the C:\Program Files\TripStalker folder, and then double-click the TripStalker file. Note: The computer settings determine whether the file name is followed by the extension ".exe."
6. Make sure that Allow Full Access is indicated under Permissions for TripStalker. If TripStalker is not set to "Allow Full Access", select TripStalker in the "Internet Applications list", and then click "Allowed Full Access" under "Change Permission To"
7. Refer to McAfeee Help for more information about any version of McAfee. Choose a product and a category, and then look for information about how to configure Personal Firewall to allow an application to access the Internet.

ZoneAlarm Pro 3.1 or later and ZoneAlarm Security Suite 5.0 or later:

1. Start ZoneAlarm, click "Program Control" in the left navigation list, and then click the "Programs" tab on the right.
2. If TripStalker.exe is already on the list, delete it by right-clicking on "TripStalker", in the "Programs" list and then click "Remove".
3. Add TripStalker to the list:
• Click "Add"
• Click "Browse", locate the C:\Program Files\TripStalker folder, and then double-click the TripStalker file to add the latest version of TripStalker.exe to the "Programs" list. Note The computer settings determine whether the file name is followed by the extension ".exe."
4. After you add TripStalker.exe to the "Programs" list, click the Access and Server entries for TripStalker, and then click Allow.

PC-Cillin Internet Security 2004 and 2005:

1. Launch the PC-cillin Internet Security 2005 console. To do this, click Start Programs Trend Micro PC-cillinTrend Micro PC-cillin Internet Security 2005
2. Click on "Network Security".
3. Click on "Personal Firewall". Make sure the "Enable Personal Firewall" checkbox is selected.
4. Under "Edit Profile", choose the currently selected profile on the list and then click on Edit.
5. Click on the "Exception List" tab.
6. Delete all entries for TripStalker by selecting each entry and click on "DELETE".
7. In the "Add/Edit Personal Firewall Exception" enter the following:
• Click on "Add" and enter the rule name "TripStalkerIN" and chose "Specified Application" under "Target"
• Click "Browse", locate the C:\Program Files\TripStalker folder, and then double-click the TripStalker file to add the latest version of TripStalker.exe to the "Programs" list. Note The computer settings determine whether the file name is followed by the extension ".exe."
• Select "incoming", "Allow","TCP/UDP","All Ports" and under IP Setting choose "All IP addresses"
• Click OK.
• Click on "Add" and enter the rule name "TripStalkerOUT" and chose "Specified Application" under "Target"
• Click "Browse", locate the C:\Program Files\TripStalker folder, and then double-click the TripStalker file to add the latest version of TripStalker.exe to the "Programs" list. Note The computer settings determine whether the file name is followed by the extension ".exe."
• Select "Outgoing", "Allow","TCP/UDP","All Ports" and under IP Setting choose “All IP addresses”
• Click OK.
8. Close OK and close the "Personal Firewall" settings window.
9. For additional information, please refer to PC-Cillian Internet Security documentaton.

Black Ice:

1. Rebaseline the computer after installing TripStalker:
• Go to BlackIce Knowledge base and search on How to rebaseline my computer
• Note: It is best to do fresh baseline in order to ensure TripStalker is allowed through the firewall.
2. After rebaselining ensure that TripStalker exists in the Known Applications list in Advanced Application Protection settings window. Do this by launching Blackice and clicking Tools followed by Advanced Application Protection Settings

All other firewalls:

1. For information about how to allow full access to the Internet through the firewall for TripStalker, see the firewall manufacturer’s documentation. You can find the TripStalker executable file on C:\Program Files\TripStalker. Double-click the "TripStalker" file. Note:The computer settings determine whether the file name is followed by the extension ".exe." .